Welcome to Flowers West Ham. These Terms & Conditions outline the rules, rights, and responsibilities for ordering floral products from our website. By placing an order with us for online flower delivery in West Ham or the surrounding areas, you are agreeing to be bound by the terms set out below. Please read these carefully before making your purchase. If you do not accept these terms, you should not use our site for ordering flowers.
Flowers West Ham provides a secure and efficient platform for the purchase and delivery of fresh flowers and related products. Our flower delivery service is available throughout West Ham and the immediate surrounding areas. These Terms & Conditions apply to all online orders placed by customers within these locations.
To place an order for flowers online via Flowers West Ham, please follow the on-screen instructions on our website:
Orders received by us are subject to acceptance and product availability. In rare circumstances, if we are unable to fulfil your order – for example, due to stock shortages or delivery constraints – we will notify you as soon as possible.
All prices listed on Flowers West Ham’s website are in Pounds Sterling (GBP) and are inclusive of VAT where applicable. Delivery charges, if any, will be stated clearly during the checkout process.
We accept a range of secure payment options, including credit cards, debit cards, and other methods as displayed at checkout. Your payment details are processed safely using industry-standard encryption technology. We do not store your full payment card details on our servers.
Your order will only be processed following successful payment authorisation. Should your payment be declined for any reason, Flowers West Ham accepts no responsibility for non-delivery, and the order will not be processed. We reserve the right to refuse or cancel any order at our sole discretion if fraud or unauthorised or illegal activity is suspected.
Flowers West Ham aims to deliver fresh flowers on your chosen delivery date to the address provided during the order process. Our deliveries cover West Ham and nearby areas; please verify coverage before placing your order.
We strive to meet all specified delivery times, but we cannot guarantee delivery at a specific time of day. Circumstances such as high order volumes, traffic, and weather disruptions may affect delivery schedules. Flowers West Ham will not be liable for delays outside our reasonable control but will communicate known issues promptly.
If the recipient is not at the address at the time of delivery, our florist or delivery partner will attempt to leave the flowers safely or with a neighbour and will leave a delivery note when possible. It is the customer’s responsibility to ensure someone is available to receive the order during the agreed delivery period.
All our floral arrangements are subject to seasonal availability. If any flowers or additional items are unavailable at the time of your order, Flowers West Ham reserves the right to substitute them with similar items of equal or greater value and quality, without notice. We will endeavour to maintain the overall theme and colour scheme of your chosen arrangement.
If you wish to cancel or make changes to your order, you must contact us as soon as possible. Orders may only be cancelled or amended prior to dispatch. As flowers are perishable items, cancellations or changes may not be possible once your order is out for delivery or has already been delivered.
To request a cancellation or amendment, please provide your order details and follow the instructions outlined on Flowers West Ham’s website. Approved cancellations will be refunded using your original payment method, less any applicable administrative fees, within 7 business days.
If we are unable to make requested amendments due to the order status or stock limitations, we will let you know without undue delay.
Due to the perishable nature of flowers, we can only offer returns or refunds in the following circumstances:
In such cases, you must notify Flowers West Ham within 24 hours of delivery, providing clear photographic evidence and your order reference. We will either replace the item at no extra charge or provide a full or partial refund, at our discretion.
Refunds, where agreed, will be processed to the payment method used at the time of order and may take up to 7 business days to appear in your account.
It is your responsibility to ensure that full and accurate information is provided at the time of placing your order. Flowers West Ham accepts no responsibility for late or failed deliveries which result from incorrect or incomplete details supplied by the customer. It is also your responsibility to ensure that the recipient can receive deliveries at the specified address.
Any gift messages accompanying your order must not contain offensive or inappropriate content. Flowers West Ham reserves the right to remove or amend messages we deem unsuitable prior to dispatch.
Flowers West Ham will not be liable for:
Our total liability to you in respect of any matter arising out of your order is limited to the total amount paid by you for the relevant order.
All content on the Flowers West Ham website, including text, graphics, images, and logos, is the property of Flowers West Ham or its content suppliers and is protected under applicable UK copyright and intellectual property laws. No part of this website may be reproduced, distributed, or otherwise used without our express written consent.
Flowers West Ham is committed to protecting your privacy. Details regarding the collection, use, and storage of your personal information are set out in our Privacy Policy, available for review on our website. By placing an order, you consent to the processing of your personal data in accordance with our Privacy Policy.
These Terms & Conditions and any disputes arising from or in connection with the services provided by Flowers West Ham are governed by the laws of England and Wales. Any dispute or claim arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Flowers West Ham reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect from the moment they are published on our website. We recommend that you review these terms each time you place an order to ensure you are aware of the latest terms applicable to your transaction.
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be severed from the remaining terms, which will remain in full force and effect. The failure of Flowers West Ham to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
If you have any queries regarding these Terms & Conditions or require clarification before making a purchase, please use the contact form provided on our website. We are dedicated to ensuring that your online flower ordering experience in West Ham is secure, convenient, and enjoyable.
Note: These Terms & Conditions are applicable to all customers residing or sending orders to West Ham and the surrounding areas via the Flowers West Ham online platform.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Ham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Ham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
