At Flowers West Ham, we take great pride in delivering the freshest blooms to our valued customers in West Ham and the surrounding areas. As your trusted local florist, we stand by the quality and vitality of every arrangement we deliver, whether to households or businesses. If our flowers do not arrive in fresh, beautiful condition, we promise to put things right promptly and fairly.
We make every effort to ensure your flowers are delivered in perfect condition. Should your flowers arrive damaged or not meeting our high standards of freshness, please notify us as soon as possible after delivery. To help us resolve the issue efficiently, please retain the item and packaging, as we may request a photo to assess the situation. Once confirmed, we will offer you a refund or replacement according to your preference.
Our fresh flower guarantee covers your order for a minimum of five days from the date of delivery, provided care instructions are followed. If your flowers do not remain fresh during this window, please contact us within the five days so we can review and resolve your concern. Our goal is to ensure every recipient enjoys lasting beauty from their bouquet or arrangement.
If you experience any issues with the freshness or condition of your order upon delivery, we are committed to making things right. Depending on the circumstances and your preference, we will either:
We review each case individually and resolve all valid claims within a timely manner, striving to exceed your expectations as your local West Ham florist.
If for any reason you are dissatisfied with our flowers, service, or delivery, we encourage you to let us know promptly. Share the details of your concern, including your order number, a description of the issue, and any supporting information you feel is relevant. Our friendly team will acknowledge your complaint quickly and keep you informed through each stage of the process. We aim to resolve complaints within five working days where possible, ensuring you receive the dependable service and quality expected from Flowers West Ham.
Flowers West Ham has a longstanding reputation for delivering fresh, beautiful flowers and excellent customer care to households and businesses across West Ham. We are dedicated to upholding our fresh flowers guarantee and the satisfaction of every customer we serve. If you ever have questions about your order, our returns and refunds process, or wish to discuss our freshness policy, do not hesitate to contact us. Thank you for choosing your trusted local florist in West Ham.
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